bookmatic
Contact us
One address, read by the people who build it.
What to write about
- Before you buy — anything about what bookmatic does or does not do. Ask
before you pay rather than after; we would rather talk you out of a purchase that is wrong
for your book.
- Your account, your book, your files — including help getting a manuscript
in, or getting your finished files out.
- Refunds and billing — see the refund policy first,
then write to us. Where a card payment is handled by a Merchant of Record, that reseller is
named on your receipt and we can raise a refund with them on your behalf.
- Copyright or abuse — use the report form, which
reaches the same inbox with the details we need attached.
- Your data — access, export or deletion requests. The
privacy notice says what we hold and for how long.
Who you are contracting with
bookmatic is a product of Konsensus LLC, registry number 86585140624059.
c/o Próspera Employment Solutions LLC, Beta Building, Oficina 6,
Próspera ZEDE, St. John's Bay, Islas de la Bahía 34101, Honduras
Where a card payment is sold to you by a reseller acting as our Merchant of Record, that
reseller is named on the checkout page, appears on your statement, and handles the tax on that
sale; the software and your support are ours either way. Their receipts carry their own contact
route as well as this one.